Welcome to Arts09’s Returns & Refunds Policy. Please review the information below carefully before making your purchase.
Final Sale Notice
All sales on Arts09 are final. Once a painting is sold and delivered, we do not offer refunds. We encourage you to review all details of the artwork prior to purchase.
Damaged Artwork Replacement
Your satisfaction is important to us. If your painting is delivered damaged, please follow the steps below:
Report Immediately: Contact us within 24 hours of delivery. Provide your order number and clear photographs of the damage.
Assessment: We will assess the reported damage.
Replacement: If the damage is confirmed, we will replace the painting with another piece of equal value. No monetary refund will be issued.
Reporting a Problem
If you believe you have received a damaged painting, please email us at [email protected] with:- Your order number
- A description of the issue
- Photographs clearly showing the damage
Our customer support team will respond promptly and guide you through the replacement process.
Shipping & Returns for Damaged Items
Return Shipping: In the event of a damaged delivery, we will provide instructions for returning the damaged artwork if necessary.
No Refunds: Since all sales are final, we do not process refunds under any circumstances. Only replacements for damaged items are available.
Policy Updates
Arts09 reserves the right to update or modify this policy at any time. Any changes will be posted on this page. We recommend reviewing our policy periodically to stay informed.
Need help?
If you have any questions regarding our Returns & Refunds Policy, please contact us at [email protected].
Thank you for choosing Arts09. Enjoy your art!